Here is a list of frequently asked questions. If you can not find an answer to a question, please do not hesitate to contact via email.
1. Where are you located? Do you have an actual store I can check out?
Nishiin Designs work studio is located in Sagkeeng First Nation MB, Canada. I am completely focused on my web orders so I no longer have a shop stocked with inventory.
2. Where do you ship from? How do you ship?
I ship out of the nearest town Pine Falls and ship using Canada Post.
3. Do you sell wholesale?
Currently I am not selling wholesale. In order to keep my prices fair to my individual customers and myself, I am not selling wholesale at this time.
4. When will my order be shipped?
Your order will be shipped 1-9 business days after it is paid for. However, sometimes your order may be shipped the same day.
5. Do you provide tracking numbers?
Yes I do! Tracking numbers are dispatched (by email or SMS, depending on how you chose to be notified) as soon as I package your order and print your shipping slip to put in the mail.
6. Do I set up at conferences and tradeshows?
Yes I do, I will usually post on my social media where I will be set up. Invites to conferences you may be planning are always welcomed and I always try my best to make it there!
7. Do you accept EMT as a form of payment?
Yes I do, however you must send the EMT payment within 12 hours of your order. If the EMT payment is not received your order will be cancelled and items will be placed back up for sale.
8. Custom Orders
Occasionally I take on custom orders. Custom orders must be paid in full up front, and are non-returnable/refundable.
9. Refund Policy
Since all items are handmade and made to order I do not offer refunds.
10. Quality Control / Structural Guarantee
I stand behind my work, and guarantee the structural integrity of the items I produce, and will repair structural damage from natural wear and tear only. If for some reason you encounter a problem with the structure of your item I do ask that you send me an email/inbox then ship the item to me and I will cover the cost of the return shipping.
Due to the nature of natural wear and tear / break down of fabrics/materials, I can not guarantee that the fabric/materials will last forever. As with any other fabric, clothing, items in daily life, there is always a natural limitation on how long any fabric/material will last. I do however guarantee the quality/structural integrity of my work with my structural guarantee.
11. Exchanges on Clothing
Exchanges on clothing will be allowed on unworn, non-damaged clothing for instock clothing only. Tags must still be attached. Return shipping and re-shipping costs will be at the customers expense. Customer is responsible for packages and providing tracking information for items being returned for exchange. Re-shipping costs must be paid before items are mailed.
So that's it for now, more questions will be added as we go.